Great Hotel Service Means Great people and Great Training

June 23rd, 2011

Kamloops hotel team member Karen gets congratulated by GM Katie

There are two very important groups of people that mean everything to Accent Inns; our awesome customers and the very special individuals that make up our team. We know that one of the best ways to provide incredible guest service is to have team members that are engaged, well trained and happy. In that regard our own Kathy Gaudry (HR Manager) recently travelled around to all 5 Accent Inns B.C. hotel locations and our Blue Ridge Inn in Victoria. Read below for Kathy’s comments on the fun process.

Over 100 Accent Inns and Blue Ridge Inn employees participated in spring training this year, including, for the first time ever, all Head Office employees. This year’s training focussed on how every single one of our employees has a chance to make a huge and positive difference for the guests who stay at our Inns – the Accent Inns difference!

It was awesome to hear our employees describe the things they do to make every stay a special experience for our guests. Starting with a friendly smile and warm welcome, our team really does try to anticipate our guests’ needs and keep them coming back again and again.

Training wrapped up with a Jeopardy game, prizes, and a ‘graduation’ ceremony. All in all, it was a great workshop for our employees, who left the training supercharged with excitement and ideas on ways to keep exceeding our guests’ expectations.

Seen here, Mandy Farmer (Pres.) get's awarded diploma by Kathy. Sure glad she passed!